1. When you are practicing______ , the appropriate emotions are displayed for customers to see but not actually felt by the employee.
2. __________ refers to any communication that indicates personal warmth or closeness.
3. When support is used as a_____ , it is given by one person in order to be “owed” support at some future time.
4. A work spouse typically is a close but ________ relationship.
5. _________ in the workplace can involve charges of sexual harassment, negative performance reviews, or the creation of a hostile work environment.