a. How American Express Taps the Full Potential of Its Employees 1. Do you think it would be unusual for a manager such as Doria Camaraza to spend a significant portion of her time motivating her workforce? Explain. 2. Which of the needs on Maslow?s hierarchy of needs could delivering exceptional customer service at the World Service Center satisfy? Why? If you have omitted one or more of the needs, explain why the delivery of exceptional customer service would not satisfy those needs. 3. Is it possible for Camaraza?s efforts to be successful in motivating workers yet be detrimental to organizational success? Explain.
December 14, 2017
Material?Requirements?Planning?
December 14, 2017

Business to Business Activities

Many towns and small cities have Web sites that they use to interact with their citizens. Describe three departments that should be included on the home page of a small town?s Web site and describe the citizen interactions that should be facilitated by the site for each department. If you were designing the ?web site ? what else would you include? Give examples of how it would benefit the community and its members.?

 

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