What should we do?
We are Three Dog Industries, Inc., a small company in the central United States that services and repairs high tech equipment for organizations all over the world. The type of equipment varies but includes medical monitors, security monitors, and inventory tracking monitors used in warehouses.
When these items malfunction or come up for planned service, our customers send these items to us, and they are assessed, repaired if needed, serviced (to include updating software), cleaned, and sent back to our customers. We have 50 full-time employees that do the work on the equipment, and another 25 employees that conduct administrative tasks, to include shipping and receiving, sales, accounting, etc..
The 50 equipment repair employees are given a daily quota (usually three to four) of devices to work on, using three different models of diagnostic equipment (the FLTWD MC, the EA GLS, and the ZZT 03). The diagnostic equipment is rather expensive (~$50,000 per unit). Additionally, with technological innovations happening all of the time, the repair employees have to constantly train on how to repair the equipment coming in from the customers. This training is very technical and time-consuming, taking the employee off the repair floor during the training time. Finally, all completed work passes through a Quality and Assurance (Q&A) department to make sure the device is ready to send back to the customer in prime condition. If all employees meet their quota for a given day, the company breaks even, so exceeding quota is just gravy for the company, but not at the expense of poor work.
Our company has been trying to improve productivity during the last fiscal year and was authorized to pay a $100 per day bonus to any employee that exceed their daily quota. Unfortunately, the improvement on productivity was not as much as the executives had hoped for over the time of the study. The Chief of Operations has asked you to look over some data that she has collected to see if you can identify any factors that affect the number of days that the employees have exceeded their quota of devices to repair.
In this exercise, students provide a business decision recommendation using SAS and Excel. You will prepare and submit a business memorandum that provides a recommendation based on your analysis of the dataset provided. Your COO has told you that any course of action you develop should address the cost of implementation, the time to implement, and the quality of repair services. Cost and time are important, but the quality of work is twice as important. Poor quality equipment repair means losing customers.
Be sure to:
Remember to be clear and concise, do not exceed four pages, use 1″ margins on all sides, Calibri, size 11 font. Use the template provided.
NB: We do not resell papers. Upon ordering, we do an original paper exclusively for you.
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