a. How American Express Taps the Full Potential of Its Employees 1. Do you think it would be unusual for a manager such as Doria Camaraza to spend a significant portion of her time motivating her workforce? Explain. 2. Which of the needs on Maslow?s hierarchy of needs could delivering exceptional customer service at the World Service Center satisfy? Why? If you have omitted one or more of the needs, explain why the delivery of exceptional customer service would not satisfy those needs. 3. Is it possible for Camaraza?s efforts to be successful in motivating workers yet be detrimental to organizational success? Explain.
December 14, 2017
Material?Requirements?Planning?
December 14, 2017

Is creativity or innovation more important to MidwayUSA?s management in addressing the desire to improve process quality? Explain fully.

1. Is creativity or innovation more important to MidwayUSA?s management in addressing the desire to improve process quality? Explain fully.

2. If you were Larry Potterfield, what would be two organizational systems that you would establish to encourage organization member creativity? Be as specific as possible. Why are these systems important to the future success of MidwayUSA?

3. List three creative ideas based upon your TQM expertise that, if implemented, would ensure MidwayUSA?s future success. Be sure to explain how each idea would contribute to the success

B. Inventables Sells Innovation

1. How has Inventables changed the innovation process in American businesses?

2. Discuss how creativity and innovation are linked at Inventables.

3. If you were Zach Kaplan, how would you innovate Inventables even further?

 

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